CONCIERGE
Guest Information
Answer approved questions about the property, services and operating hours.
INTERACTIVE AI AVATARS
A Digital Concierge for Modern Hospitality
Use a branded digital concierge to converse with guests, explain hotel services and amenities, orient visitors around the property, present approved local guidance and support repeatable guest or staff information journeys.
VOICE + TOUCHNatural visitor interaction
BRANDEDAvatar, content and UI configured for your organisation
KNOWLEDGE + GUIDANCEExplain, educate and guide from approved content
HOTELS
RIFE AI Avatars
INTERACTIVE DIGITAL HUMAN
A conversational face for information, explanation, orientation and guided learning.
Use a branded digital concierge to converse with guests, explain hotel services and amenities, orient visitors around the property, present approved local guidance and support repeatable guest or staff information journeys.
APPLICATIONS
Designed around the visitor journey
The value is the interaction behind the face: approved knowledge, conversational explanation, visual guidance, repeatable orientation or training content, clear actions and human escalation when needed.
ARRIVAL
Check-In Guidance
Guide guests through approved arrival or reception steps.
SERVICES
Property Orientation
Explain dining, spa, events, facilities, service procedures and how to use the property through approved visual content.
LOCAL
Local Guidance
Share approved local recommendations and destination information.
DIGITAL CONCIERGE
Give guests an interactive guide to the property experience
The avatar can cover high-frequency guest questions while reception and concierge teams remain available for exceptions and personalised service.
- Amenities and service explanation
- Property orientation and visual guidance
- Event and local information
- Staff escalation
BRANDED HOSPITALITY
Create an avatar that fits the property experience
Persona, screen design, tone, language and property content can be configured around the hotel brand.
- Property branding
- Selected avatar persona
- Project-configured languages
- Hotel-specific knowledge
HOW IT WORKS
From conversation to understanding and useful action
01
Welcome
Guest starts by voice or touch.
02
Understand
Choose service, facility or information need.
03
Explain
Explain approved property information with visual guidance, media or step-by-step instructions.
04
Connect
Escalate to reception, concierge or another approved channel.
USE CASES
Where interactive digital humans can explain, guide and engage
Hotels & Resorts
Lobby information and guest assistance.
Serviced Apartments
Property information and resident guidance.
Convention Hotels
Venue and event information.
Clubs & Hospitality Lobbies
Member and visitor information.
PROJECT CONFIGURATION
Configure the avatar, kiosk and workflow for the site
Avatar persona, approved knowledge, visual learning content, language coverage, screen format, optional peripherals, integrations and deployment architecture are confirmed during project review.
Property contentApproved hotel information and FAQs
LanguagesSelected per project
Check-inGuidance by default; system integration subject to review
Local contentApproved property-curated information
Live staffOptional hand-off where approved
IntegrationsSubject to PMS, CRM or service-system interface review
FAQ
Questions before you plan a deployment
Can the avatar help with hotel check-in?
It can provide check-in guidance. Direct transaction or PMS integration is included only when the hotel system and project scope support it.
Can it recommend restaurants and attractions?
It can present hotel-approved local information and recommendations.
Can it answer in multiple languages?
Selected languages can be configured for the deployment.
Can guests reach hotel staff from the kiosk?
A staff hand-off path can be configured when the required channel and workflow are approved.
Can the avatar be used for staff orientation?
Approved property, service, facility or process orientation can be configured for staff-facing journeys when the hotel wants a repeatable digital learning touchpoint.
REQUEST A DEMO
Turn approved knowledge into an interactive human-like experience.
Tell us the audience, questions, training or orientation topics, preferred languages, avatar style, visitor journey and any approved systems that should be connected.