GUIDANCE
Branch Guidance
Direct customers toward approved service counters and branch facilities.
INTERACTIVE AI AVATARS
AI Branch Guidance Without Crossing Compliance Boundaries
Use a professional digital human to explain approved branch services, procedures, document requirements and customer journeys conversationally, then guide visitors to the right counter, appointment or authorised system without giving independent financial advice.
VOICE + TOUCHNatural visitor interaction
BRANDEDAvatar, content and UI configured for your organisation
KNOWLEDGE + GUIDANCEExplain, educate and guide from approved content
BANKS
RIFE AI Avatars
INTERACTIVE DIGITAL HUMAN
A conversational face for information, explanation, orientation and guided learning.
Use a professional digital human to explain approved branch services, procedures, document requirements and customer journeys conversationally, then guide visitors to the right counter, appointment or authorised system without giving independent financial advice.
APPLICATIONS
Designed around the visitor journey
The value is the interaction behind the face: approved knowledge, conversational explanation, visual guidance, repeatable orientation or training content, clear actions and human escalation when needed.
INFORMATION
Customer Education
Explain approved service procedures, product information, document requirements and next steps in plain, repeatable language.
APPOINTMENTS
Appointments
Guide customers toward approved appointment-booking journeys.
COMPLIANCE
Secure Hand-Off
Move sensitive requests to authorised staff or approved banking systems.
CUSTOMER EDUCATION
Explain the service journey before the customer reaches the counter
The avatar can answer follow-up questions about approved procedures, required documents and service journeys, using visual instructions where useful, before handing the customer to an authorised channel.
- Conversational procedure explanation
- Approved product and service education
- Document and process guidance
- Appointment or counter hand-off
CONTROLLED BOUNDARIES
Keep sensitive transactions in authorised banking systems
The kiosk should not independently handle regulated financial advice or sensitive banking transactions unless explicitly implemented through the bank’s approved systems and controls.
- Approved informational scope
- Authorised hand-off
- No assumed financial advice
- Integration only through approved interfaces
HOW IT WORKS
From conversation to understanding and useful action
01
Greet
Customer selects a service need.
02
Explain
Avatar explains approved service information, procedures and document requirements.
03
Direct
Guide to the appropriate counter, appointment or next step.
04
Hand Off
Sensitive requests move to authorised staff or systems.
USE CASES
Where interactive digital humans can explain, guide and engage
Bank Branches
Service discovery and counter guidance.
ATM Lobbies
Approved self-service guidance and escalation.
Financial Service Centres
Product and procedural information.
Insurance & NBFC Offices
Approved reception and service guidance.
PROJECT CONFIGURATION
Configure the avatar, kiosk and workflow for the site
Avatar persona, approved knowledge, visual learning content, language coverage, screen format, optional peripherals, integrations and deployment architecture are confirmed during project review.
Content scopeBank-approved service and product information
TransactionsSensitive actions only through approved bank systems
AppointmentsSubject to booking-system integration review
LanguagesSelected per project
Data captureOnly approved fields and workflows
EscalationAuthorised staff or system hand-off
FAQ
Questions before you plan a deployment
Can the kiosk perform banking transactions?
Sensitive transactions are not assumed. Any transaction flow must be implemented through the bank’s approved systems, controls and project scope.
Can it provide financial advice?
The kiosk is positioned for approved information and guidance, not independent regulated financial advice.
Can it guide customers to the right counter?
Yes, approved branch-service routing can be configured.
Can it educate customers about procedures and documents?
Yes. Bank-approved service journeys, document requirements and general product information can be explained consistently, while advice, eligibility decisions and sensitive transactions remain with authorised bank channels.
Can it help book appointments?
Appointment workflows can be integrated when the bank’s booking system supports an approved connection.
REQUEST A DEMO
Turn approved knowledge into an interactive human-like experience.
Tell us the audience, questions, training or orientation topics, preferred languages, avatar style, visitor journey and any approved systems that should be connected.