Service, Support & Warranty
Last updated: 19 September 2026
RIFE Robotics projects can include commissioning, training and support appropriate to the selected solution. Exact warranty and service obligations are defined in the applicable quotation or project agreement.
Commissioning
Robot, kiosk and AI deployments should be commissioned against the agreed site, workflow and integration scope. Acceptance testing should use the real operating journey and agreed exception scenarios.
Training and ownership
Projects should identify the people responsible for normal operation, requests, exception handling, basic checks and escalation. Training scope depends on the selected system and customer operating model.
Warranty
Warranty period, covered components, exclusions, response process and any third-party hardware terms are project-specific. The applicable quotation, invoice, order acknowledgement or agreement is the controlling reference.
The website does not create a universal warranty period or coverage commitment for every RIFE Robotics solution.
Software and integrations
Cloud services, APIs, third-party integrations and external platforms may change independently of RIFE. Support for those dependencies is defined by the project architecture and the applicable third-party terms.
Requesting support
For project or service assistance, use the RIFE Robotics contact page and include the project or product reference, site, issue description and any relevant screenshots or error details.