Virtual Receptionist Avatar for Hospitals

🏥 Use Case: Pooja – Virtual Receptionist Avatar for Hospitals in India

🌟 Introduction
Hospital receptions often face challenges like long queues, overwhelmed staff, and language barriers. Patients and visitors expect quick help, clear directions, and empathetic service — especially in high-stress situations.
Pooja is an AI-powered digital receptionist designed to enhance hospital front desk operations by offering timely, multilingual, and round-the-clock assistance.

🤖 What is Pooja?

Pooja is a smart digital avatar that welcomes patients and visitors, helps them check in, provides hospital information, and connects them to the right department or doctor. She works on a kiosk or tablet and is always available — 24/7 — with zero dependency on shifts, breaks, or holidays.

🔑 Key Benefits for Indian Hospitals

🔄 Features that Matter

• Patient & Visitor Check-In Automation
  Individuals can register using their hospital ID, mobile OTP, or scan of appointment slips or Aadhaar cards.

• HIS Integration
  Seamlessly connects with Hospital Information Systems to update appointments, generate tokens, and notify departments.

• Multilingual Support
  Communicates in regional Indian and global languages for diverse patients and families.

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• QR Code Interactions
  Users can scan a code to continue interactions on their phone, enabling touchless engagement.

• Custom Experience
  Avatar’s appearance, voice, attire, and interface can be customized for your hospital’s brand.

🏥 Pooja’s Services for Hospital Visitors

• Greet patients and visitors with hospital information

• Help with self-registration/check-in

• Guide to departments, doctor chambers, labs, or wards

• Share wait times, appointment status, and OPD schedules

• Direct to emergency or specialized services

• Collect patient feedback at the end of visit

• Provide general information (pharmacy hours, canteen, facilities)

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🔐 Safety & Compliance Features

• Aadhaar / ID scan for verification

• Digital visitor logs and health declarations

• Supports thermal scanning, symptom checklists (if integrated)

• Adheres to Indian health data protection laws

📊 For Hospital Management

• Reduce front desk load and manual data entry

• Improve patient satisfaction and service scores

• Monitor peak hours and visitor patterns with analytics

• Gain insights into service bottlenecks and feedback

• Scale easily across branches and departments

🧩 Flexible Setup

• Available as floor-standing kiosks, wall-mounted units, or desktop tablets

• Suitable for use at main entrances, outpatient departments, diagnostic labs, or helpdesks

💰 Designed for Indian Healthcare Budgets

Pooja runs on a simple, usage-based pricing model — no large upfront investment. Cost-effective even for community and mid-size hospitals.

🚀 Start Today

Transform your hospital’s first impression with Pooja, the digital receptionist that speaks the language of care and efficiency.
Let Pooja manage the front desk, so your staff can focus on delivering life-saving care.

👉 Contact us for a free demo or customized pricing for your hospital.

🧠 Frequently Asked Questions (FAQ) – Pooja Virtual Receptionist for Hospitals

💬 What is Pooja Virtual Receptionist for Hospitals?
Pooja is an AI-powered digital avatar that acts as a hospital’s front desk assistant. Installed on an interactive kiosk or screen, she welcomes patients, helps them check in, provides hospital information, and guides them to the correct department — all while reducing wait times and easing staff workload.

🏥 How does Pooja help hospital receptions?
Pooja streamlines patient and visitor management by automating check-ins, answering FAQs, and directing people to their destinations. She’s especially helpful during peak hours, night shifts, or staff shortages.

🌐 Can Pooja speak multiple Indian languages?
Yes! Pooja is multilingual and can communicate in Hindi, English, Tamil, Bengali, Marathi, and more — ensuring smooth interactions with diverse patients and families.

🖥️ Does Pooja work with our hospital systems?
Yes. Pooja can integrate with Hospital Information Systems (HIS) to manage appointments, generate queue tokens, update patient records, and more.

🧾 What tasks can Pooja handle for patients and visitors?
Pooja can:

• Welcome patients with a personalized message

• Help with OPD/appointment check-in

• Share directions to departments or wards

• Inform about doctors’ availability and timings

• Answer FAQs (billing, reports, pharmacy)

• Collect post-visit feedback

• Connect visitors with staff via video/audio call

⏰ Is Pooja available 24/7?
Yes. Pooja operates round-the-clock without any breaks, holidays, or absenteeism. Perfect for emergency and after-hours support.