Virtual Receptionist Avatar for Hotels

Use Case: Pooja – Virtual Receptionist Avatar for Hotels in India

🌟 Introduction

Hotel front desks often face challenges like long queues, shortage of staff, and the need for multilingual service. Guests expect quick and smooth check-ins, especially after long journeys. Pooja is an AI-powered digital receptionist designed to solve these problems and offer a warm, efficient welcome — any time of the day or night.

🤖 What is Pooja?

Pooja is a smart digital avatar that greets guests, helps them check in, provides hotel information, and connects them to the right department or person. She works on a kiosk or tablet and is always available — 24/7 — without the need for breaks or holidays.

🔑 Key Benefits for Indian Hotels

🔄 Features that Matter

• Check-In & Check-Out Automation
  Guests can self-check-in using reservation number, mobile OTP, or ID scan. No waiting in lines.

• PMS Integration
  Works with hotel management systems like MEWS or Opera Cloud to assign rooms and update guest records.

• Multilingual Support
  Speaks Hindi, English, Tamil, Bengali, and more, ensuring smooth communication with all types of guests.

• QR Code Option
  Guests can scan a QR code to continue the conversation on their mobile — great for contactless interactions.

• Custom Welcome Experience
  The avatar can be customised with your hotel’s logo, voice style, attire, and language to reflect your brand.

🛎️ Pooja’s Services for Hotel Guests

• Welcome message with hotel details

• Self check-in/check-out support

• Help with directions to rooms, lifts, or amenities

• Information about dining, spa, events, and local attractions

• Connect to hotel staff via voice/video call

• Feedback collection at checkout

• Suggest special offers and upgrades

🔐 Safety & Security Features

• ID card scan and verification

• Guest log and visitor history

• Digital signature and health screening (if needed)

• Secure data handling as per Indian privacy norms

📊 For Hotel Owners & Managers

• Reduce manpower requirements

• Improve guest satisfaction and feedback scores

• Gain visitor insights with check-in reports and analytics

• Increase efficiency during peak seasons

• Easily scale across multiple branches and chains

🧩 Flexible Setup

• Available as a floor-standing kiosk, wall-mounted screen, or compact table tablet

• Can be used in hotel receptions, business centers, banquet entrances, or guest lounges

💰 Affordable for Indian Markets

Pooja runs on a simple and flexible pricing model — only pay as per usage. No large upfront investment needed.

🚀 Start Today

Welcome your guests with the warmth of Indian hospitality and the power of AI.
Let Pooja manage the front desk, so your staff can focus on delivering memorable experiences.

👉 Contact us for a free demo or pricing for your hotel.

🧠 Frequently Asked Questions (FAQ) – Pooja Virtual Receptionist for Hotels

💬 What is Pooja Virtual Receptionist for Hotels?

Pooja is a smart, AI-powered digital receptionist that automates front desk operations in hotels. Installed on an interactive kiosk or screen, she greets guests, handles check-ins and check-outs, provides hotel information, and connects guests with the right staff — all while reducing wait times and operational costs.

🛎️ How does Pooja help hotel front desks?

Pooja reduces long queues, especially during peak hours, by allowing guests to check in themselves through a user-friendly, touchless interface. She can also guide visitors in multiple languages, send alerts to hotel staff, and assist with bookings, directions, or common FAQs.

🌐 Can Pooja support multiple Indian languages?

Yes! Pooja is multilingual and can speak in English, Hindi, Tamil, Bengali, Marathi, and more — making her ideal for welcoming both local and international guests.

🔄 Is Pooja compatible with our hotel’s booking system?

Absolutely. Pooja integrates with popular hotel property management systems like MEWS and Opera Cloud, enabling real-time syncing of bookings, guest details, and room allocations.

🧾 What tasks can Pooja perform for guests?

Pooja can:

• Greet guests with a personalised welcome

• Assist with check-in using reservation number, OTP, or ID scan

• Print or send mobile room key instructions

• Provide hotel facility details (dining, spa, events)

• Suggest upgrades or offers

• Collect feedback during checkout

• Connect guests with staff via video/audio

⏰ Is Pooja available 24/7?

Yes. Pooja runs round-the-clock without breaks, holidays, or sick days. She ensures that your hotel front desk is always responsive, even during odd hours or night shifts.

🧠 How does it benefit our hotel staff?

By automating repetitive front desk tasks, Pooja allows your team to focus on high-value interactions, such as guest assistance, upselling, or service recovery. She enhances operational efficiency while improving the guest experience.

📲 Can guests interact with Pooja from their phone?

Yes. Guests can scan a QR code displayed on the kiosk to transfer the interaction to their smartphones — perfect for mobile-savvy travelers and touch-free service.

🔒 Is it safe to use Pooja for guest check-in?

Pooja is built with secure ID verification, digital consent, and data protection protocols, ensuring that all guest information is handled with care and in compliance with Indian privacy regulations.

📊 Does Pooja provide any analytics?

Yes. Hotel management can access real-time insights such as check-in volumes, guest types, language usage, and satisfaction scores — helping you optimise staffing and service delivery.

💰 What is the cost to install Pooja in my hotel?

Pooja runs on a simple, consumption-based pricing model. You only pay based on actual usage, making it affordable and scalable for hotels of any size — from boutique stays to 5-star properties.

📦 What hardware options are available?

Pooja is available in:

• Full-height lobby kiosks

• Wall-mounted screens for compact spaces

• Tabletop tablets for reception desks

All models are designed to fit neatly into Indian hotel lobbies and can be customised with your branding.

🚀 How do I get started?

You can contact us today to schedule a free demo or request a custom quote based on your hotel size and needs.