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AI Virtual Receptionist for Government/Public Service Centers

🌟 Introduction
Government service centers often face long queues, understaffed counters, and the challenge of serving a multilingual, diverse population. Citizens expect faster services, clear information, and simple processes. Pooja is an AI-powered digital receptionist designed to enhance public service delivery by offering a warm, efficient, and multilingual welcome — 24/7.

🤖 What is Pooja?
Pooja is a smart digital avatar that assists citizens at public offices by answering FAQs, guiding them to the right departments, helping them with form submissions, appointment confirmations, or token issuance. Installed on kiosks or tablets, Pooja improves service efficiency without the need for constant staff intervention.

🔑 Key Benefits for Government Offices

💡 Common Issues ✅ How Pooja Helps
Long queues and frustrated visitors Automates ticketing and check-in with self-service kiosks
Shortage of staff during rush hours Works round-the-clock, reducing burden on human staff
Language barriers in diverse regions Supports multiple Indian languages for easy interaction
Repetitive queries at reception Answers FAQs, reducing workload on front desk officers
High operational costs Pay-per-use model keeps costs low for public budgets

🔄 Features that Matter

  • Token Issuance & Queue Management
    Visitors can generate tokens via Aadhaar number, mobile OTP, or ID scan.

  • Form Assistance
    Pooja can guide users through form filling (online/offline), document requirements, and next steps.

  • Multilingual Interface
    Supports Hindi, English, Tamil, Marathi, Bengali, Gujarati, Kannada, and more.

  • Mobile Continuity (QR Code)
    Visitors can scan a QR code to continue assistance on their mobile device for contactless service.

  • Custom Branding & Voice
    The avatar’s attire, voice, and language can be tailored to reflect your state, region, or department.

🧾 Public Services Pooja Can Assist With

  • Greet citizens with welcome message and office information

  • Guide them to departments like Licensing, Revenue, Passport, etc.

  • Help them check appointment status or generate tokens

  • Answer common queries (office hours, required documents, processing timelines)

  • Show maps, directions, and digital notice boards

  • Connect to live staff if needed via video or voice call

  • Collect feedback after services are rendered

🔐 Safety & Compliance

  • Aadhaar ID scan and facial recognition (optional)

  • Visitor logs and history tracking

  • Secure data handling aligned with Indian privacy laws

  • OTP verification for sensitive tasks

📊 For Government Administrators

  • Reduce front desk congestion

  • Improve citizen satisfaction

  • Real-time analytics on footfall, service usage, and language preference

  • Scalable deployment across departments and district offices

  • Adaptable across Smart City, e-Governance, and Digital India initiatives

🧩 Flexible Setup Options

  • Floor-standing kiosk for main entry points

  • Wall-mounted screen for waiting areas

  • Compact tablet version for counters or side desks

💰 Cost-Effective for Public Sector

  • Operates on a pay-as-you-go pricing model

  • No heavy upfront investment

  • Easily integrates with existing systems and workflows

🚀 Start Today
Empower your public office with AI. Let Pooja take care of the routine, so your officers can focus on service delivery.
📞 Contact us today for a free demo or government pricing plan.

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